FAQs

FAQS

Frequently Asked Questions

You have questions; we have answers. Here are the questions we hear most from our clients. If you don’t find the answer you are looking for, please reach out so we can get you the information you need. 

You can call us directly or use our online scheduling system to get your car in for service at the earliest open date and time. Click here to schedule today. 

While our average routine service takes one business day, we unfortunately cannot give you a definitive time until we have been able to run a computer diagnostic of your car. 

Rest assured, we do our best to get your car serviced and ready for the rigors of your dirivng lifestyle. 

Yes, you can drop off your car after hours and leave your keys for our service technician to get started. As soon as we have diagnosed the issue with your car we will give you a phone call to discuss your options and provide you with an estimate.

We accept cash, or a variety of credit cards, including Visa, Mastercard and American Express.

BMW recommends scheduled service every 10,000 miles or once a year. At Independent Import Service in Provo, UT, our BMW-certified technicians ensure your car receives expert care using genuine BMW parts. Learn more at indimport.com.

BMW vehicles require high-performance synthetic oil, making oil changes slightly more expensive. Independent Import Service in Provo, UT offers competitive pricing and exceptional BMW service.

CBS tracks your BMW's service needs and alerts you when maintenance is required. Independent Import Service in Provo, UT specializes in interpreting CBS data to keep your BMW in top condition.

Yes. At Independent Import Service, we always use OEM BMW parts to maintain performance and factory warranties for Utah Valley drivers.

Prices vary, but BMW brake jobs typically start at $400–$800. Independent Import Service provides transparent quotes and quality brake repair for all BMW models.

Absolutely. Whether your BMW has sDrive or xDrive, Independent Import Service in Provo, UT has the expertise to properly service your drivetrain and suspension systems.

Regular maintenance at Independent Import Service, including fluid checks and diagnostic scans, helps prevent small problems from becoming major repair issues.

Yes. We can update navigation, diagnostics, and BMW ConnectedDrive features. Visit indimport.com to schedule your BMW software service.

Ask about turnaround times, OEM part usage, and warranty coverage. The team at Independent Import Service is happy to explain every part of your BMW repair or service process.

xDrive systems involve more complex components, but our Provo, UT BMW specialists offer fair pricing and efficient AWD service tailored to Utah Valley conditions. We will identify the problem and fix it right the first time, saving you money in the long-term ownershp of your BMW. 

MINI Coopers should generally be serviced every 10,000 miles. At Independent Import Service in Utah Valley, we follow MINI's CBS system to keep your vehicle running smoothly.

Yes. Our shop specializes in MINI transmission fluid changes and diagnostics. Many Utah Valley customers rely on us to extend the life of their MINI gearbox.

Absolutely. Clutch wear is a common issue in MINIs, and our technicians in Provo, UT are experienced in precise MINI clutch repair.

A rattling noise at startup may signal timing chain issues. Independent Import Service in Provo, UT offers comprehensive timing chain diagnostics and repair for MINI models.

Yes. These parts often fail around 50,000 miles. Our Provo, UT MINI repair team replaces them with durable components to avoid future issues.

DIY: Wipers, air filters, checking tire pressure. Leave drivetrain, cooling system, and engine repairs to MINI experts at Independent Import Service in Provo, UT.

Starting around $100, which includes premium oil, filter, and a full MINI inspection. Book online at indimport.com.

At Independent Import Service, we frequently fix clutches, water pump leaks, thermostat housings, power steering issues, and timing chains on MINI vehicles across Utah Valley.

While we are not a dealership, we do offer warranty-compatible MINI repairs using OEM parts and can work with most extended warranty plans.

We're Utah Valley’s MINI experts. From diagnostics to complete engine rebuilds, Independent Import Service provides reliable MINI repairs with dealership-level precision at a better value.